If you have a general question about OptiCheck, our public website content, or how our enquiry marketplace works, you can contact us and our team will review your message.
Last updated: 14 March 2026
You can use the form below for general enquiries, content feedback, privacy-related questions, or requests about your interaction with the OptiCheck website.
When contacting us, please include enough information for us to understand your request, such as the page you were viewing, the enquiry type, and the best way to respond.
OptiCheck is not a lender and does not make loan approval decisions. If you are already dealing with a broker or lender in relation to a live application, you may also need to contact that broker or lender directly for application-specific updates.
If your request relates to online safety or suspicious communications, please review our Protect Yourself page as soon as possible.
Contact support
Use this form for general platform questions, privacy enquiries, content feedback, or suspicious activity reports. We will route your message to the right support contact.
Common questions
Find quick answers to the most common questions about OptiCheck, SmartCheck, broker matching, and your privacy.
OptiCheck is a consumer finance comparison platform. You complete a short SmartCheck form with basic financial details, and we match your enquiry with a suitable finance broker who can help assess your options across personal loans, car loans, home loans, refinance, and more.
Starting a SmartCheck on OptiCheck does not trigger a credit enquiry. Your credit file is only accessed if and when a broker or lender proceeds with a formal application on your behalf, which would happen with your knowledge and consent.
No. OptiCheck is not a lender, credit provider, or financial adviser. We operate as a lead marketplace that connects consumers with finance brokers. We do not approve loans, set interest rates, or make lending decisions.
OptiCheck uses the information you provide in SmartCheck (such as loan purpose, amount, employment status, and income range) to route your enquiry to a broker who handles that type of finance. Brokers on our platform are verified before they receive leads.
SmartCheck collects basic details including your loan amount, loan purpose, employment status, income range, and general credit indicators. This helps us qualify and route your enquiry without requiring sensitive documents upfront.
SmartCheck takes approximately two minutes to complete. After submission, a matched broker will typically reach out within one business day to discuss your enquiry and potential next steps.
Yes. OptiCheck uses encrypted connections and follows Australian privacy principles. Your data is only shared with the broker matched to your enquiry and is not sold to third parties. You can review our full Privacy Policy for more details.
You can still submit a SmartCheck enquiry. Some brokers on our platform work with specialist lenders who consider a wider range of credit profiles. However, loan approval is always subject to the lender's own assessment criteria.
OptiCheck currently supports personal loans, car and vehicle finance, first home buyer loans, home loan refinance, debt consolidation, and business finance enquiries across Australia.
You can use the contact form above to send a message to our support team. We handle general platform questions, privacy enquiries, content feedback, and reports of suspicious activity.
